Frequently Asked Questions

An EPC (Enhanced Primary Care) referral, now called a Chronic Disease Management (CDM) plan, allows patients with chronic medical conditions (e.g., Diabetes, Arthritis, Chronic Back Pain) to access Medicare-subsidised Allied Health services, including podiatry. 

Eligible patients can receive up to 5 visits per calendar year. Standard appointments are bulk billed, meaning no out-of-pocket costs. Your GP will assess your eligibility and provide the referral. 

 This is for individuals covered by the Department of Veterans' Affairs (DVA).

• DVA provides health care support for eligible veterans, war widows, and their dependents.
• If you have a Gold Card, you are covered for Podiatry services when referred by your GP.
• If you have a White Card, Podiatry services may be covered if they are related to an accepted condition.

DVA referrals cover all appointment costs (bulk-billed), including toenail surgery and custom orthotics, if required. 

No, you don’t need a referral or private health insurance to book an appointment. These options are available if you'd like to use them, but we are happy to see anyone, including those without private health cover. 

Yes, we accept walk-in appointments depending on availability. However, booking in advance is recommended to ensure you get a suitable time slot without any waiting. 

No, all consultations are provided in a clinical room.